Terms and Conditions

Welcome to Luís Parreira Art Website.

By accessing or using our platform, you accept and agree to these terms and conditions and our privacy policy.

Commissions

I’m open for commissions, only commissions for my style of painting! If you are interested in ordering a painting, send me an email to info@luisparreira.art with a description of your idea, desired size, and your photos, and I am happy to provide you with an estimate and a timeline.

As a medium, I usually use oil painting and dry pastel.

It is recommended to send photos with the highest resolution possible. One of the most important aspects is having good visibility of the face.

After discussing your idea, I will send you a sketch photo of your future painting for your approving.

After approving the Sketch, my commission terms call for 50% prepay, and 50% upon completion prior to delivery.

I will send photos of the development of the work and in the end, you can approve it or send me your comments, if you need edits.

The price depends on the size and level of details. The shipping cost is not included (Please, send me your zip code and I will calculate the total amount with the shipping).

Shipping

We Ship All Prints, Original Artwork, Commission Pieces and Merch World Wide!

Preparing Originals for shipment takes 2-3 weeks to ensure they are in perfect condition. Please note that since we are based in the Azores, shipping Originals from here may sometimes experience delays. Once your order is shipped, an automated email will be sent to the email address provided at checkout, including tracking information that will update you as the status changes.

On international shipments, buyers are responsible for any customs/duties/tariff/import taxes that may apply on shipments. Luis Parreira Art is not responsible.

Our shipping service is provided by CTT (Portuguese Postal Service), which does not guarantee express shipping, so delays may occur.

If you need to change your shipping address, please notify us within 24 hours of purchase to ensure we can redirect your package. We cannot change the address once the order has left our studio. Contact us through the contact page or at info@luisparreira.art as soon as possible. Luís Parreira Art is not responsible for undelivered packages due to incorrect shipping addresses provided by the customer. Please ensure you provide complete and accurate mailing addresses at checkout.

For any additional questions regarding shipping, please email info@luisparreira.art.

Exchanges and Returns

If you’re not completely satisfied, email info@luisparreira.art to arrange a return within 15 days of receiving the piece.

To qualify for a return, your item must be in the original condition you received it in. If you notice any damage upon receipt, please report it via email to info@luisparreira.art within 48 hours. If damage is confirmed and the item is still available online, you may choose to return or exchange it within 14 days. Unfortunately, no refunds or exchanges can be processed after 14 days.

If damage is reported within 14 days of receipt and approved, any charges will be refunded once we receive the items at our headquarters. Refunds will follow standard bank processing times. For any questions about refunds, please contact us at info@luisparreira.art.

All returns accepted by Luís Parreira Art must be sent by post according to our instructions to ensure the item’s protection during shipment to our headquarters. If any returned items arrive damaged, lost, or in a condition that prevents resale due to reasons not caused by us, you will not be eligible for a refund.

Merchandising products comply with Fine Art America return policies, so please contact me at info@luisparreira.art before making any returns. I will assist you in your return.

Sale items are not subject to refund, return or exchange.

We do not accept returns, refunds, or exchanges for purchases due to a change of mind. According to Portugal’s consumer protection laws, our studio does not cover shipping costs for any returned items unless there is a defect or the product fails to meet the consumer guarantee. In such cases, Luís Parreira Art will cover the return shipping costs.

Privacy Policy

Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to the mailing list will only receive Luís Parreira artwork related announcements, and may unsubscribe at any time.

Information Collected and Used

When using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This information may include but is not limited to:

  • Name
  • Email address
  • Contact information
  • Address

We use this information to provide and improve the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Cookies and Similar Technologies

The Site may use cookies and similar technologies to enhance the user experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. You can find information on managing cookies across different browsers at www.allaboutcookies.org/manage-cookies. However, if you do not accept cookies, some portions of the Site may not function properly.

Disclosure of Information to Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide the requested services.

If you no longer wish for us to collect your personal information, please send us an email at info@luisparreira.art.

Security

The security of your personal information is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Copyright

This website and its content is copyright. Luís Parreira Art©. All rights reserved.  You may not distribute or commercially exploit the content. 

Collectors may not reproduce artwork in any way without express written permission from the artist. Posting images of the items purchased on social media are always welcome and does not breach this clause.

Changes to these Terms and Conditions

Our terms and conditions can be revised at any time. We recommend checking them periodically to stay informed about any updates. These changes will apply to all future orders. We may also remove, in whole or in part, certain provisions within these terms and conditions at our discretion, with or without prior notice. We reserve the right to add, change, or delete any provisions as needed.

Last updated: 11th June 2024

Contact

If you have any questions about this Terms and Conditions, please contact us at info@luisparreira.art.

Contact
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